Frequently Asked Questions (FAQ) - CAD Outsourcing Services

• How long have you been in business?
• Where is your office located?
• Are there international flights available to your city?
• What are your normal working hours?
• What is the preferred means of communication? (Email, MSN, ICQ, phone, fax, etc)
• How do I send assignments down to you, who will I have to contact?
• Do you have an office or representative in the US or UK who can meet with us?
• Do you have references on hand at our request?
• How do you charge, per hour or project?
• How can you pay us?
• Can I pay through PayPal, Western Union?
• Would you be willing to sign a Non-Disclosure Agreement?
• Do you have a services agreement/contract you like to use?

• How long have you been in business?
  We started company in 1992 and have been in business since 13 years.

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• Where is your office located?
  The corporate office and production centre of Hi- Tech Outsourcing Service is located in Ahmedabad. The city is approximately 300 miles north of Mumbai. The second production center is in Cochin which is approximately 700 miles south of Mumbai.

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• Are there international flights available to your city?
  Yes. From US West Coast, Singapore Air and Malaysian Air flies to Ahmedabad whereas Sir India flies from US East coast directly to Ahmedabad. Other then this, if you are flying to Mumbai or Delhi then there are several daily flights from these cities to Ahmedabad.

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• What are your normal working hours?
  We normally work round the clock in 3 shifts and 6 days a week. However, in emergency projects, we can work 7 days a week.

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• What is the preferred means of communication? (Email, MSN, ICQ, phone, fax, etc)
  Email and Chat (MSN/Yahoo/AOL) are most preferred way. We have a US phone and FAX number also which you can call whenever required. For understanding requirements, we normally use GotoMyPC etc.

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• How do I send assignments down to you, who will I have to contact?
  You can send assignments through e-mail or FTP. Once the project has been finalized and approved for start, we will hand over the future correspondence to one of our Directors for further contacts.

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• Do you have an office or representative in the US or UK who can meet with us?
  We do have representative offices in Omaha, NE (US) and London (UK). Our CEO also travel frequently to US and UK for meeting clients.

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• 8.  Do you have references on hand at our request?
  Yes. We have worked for over 200 clients and can certainly provide client references.

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• How do you charge, per hour or project?
  It depends on you. We can charge on per hour or per project or per man month basis whichever is most convenient to you.

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• How can you pay us?
  We have bank accounts in US (Omaha, NE), UK (London) and India (Ahmedabad). We accept payment by Check, ACH (US only), or Wire Transfer. We are soon setting up to accept payment via Credit Card.

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• Can I pay through PayPal, Western Union?
  I am sorry, we are not setup to accept payments through PayPal or Western Union. We prefer payment by check or by wire transfer.

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• Would you be willing to sign a Non-Disclosure Agreement?
  Yes

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• Do you have a services agreement/contract you like to use?
  We have a standard service agreement. We are flexible and any additions and alterations if required shall be fine with us.
  
  The offices of CAD Outsourcing services are custom bonded. Random checks are carried out to guard against any violation of guidelines.

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